Appeals
We are committed to building strong partnerships with families, and our goal is to be responsive to each family’s special needs. But despite our best efforts, there may be a time when a client or client's family disagrees with the decision we make. If this happens, clients or families may ask us to review our decision, to make sure all information was considered. We will make every effort to resolve disagreements informally, through discussion with your Service Coordinator, or their supervisor.

If the matter continues to be unresolved, our clients and families may request to speak to the Executive Director. An FNRC Service Coordinator can also provide our clients/families with information on how to contact the FNRC Client Rights Advocate, if there are complaints about how services are provided.

If we are unable to resolve concerns informally, clients may ask the regional center to review our decision through the appeal process. An appeal is a formal request for someone to change a decision about an individual’s eligibility for services, or about the services he or she receives.

You have the right to appeal our decisions and we will support you in exercising that right.