Transparency
By Tre Keys, FNRC Public Information Officer
In California, power outages—whether planned or unexpected—can pose significant challenges, especially for individuals who rely on life-saving medical devices that require electricity. Travis Mclvor, Emergency Coordinator for the Far Northern Regional Center (FNRC), explains a critical program designed to protect these vulnerable individuals during such events.
The Medical Baseline Program is an assistance initiative provided by power companies like Pacific Gas and Electric (PG&E). It supports individuals with serious medical needs that depend on electrical devices, such as oxygen machines or insulin that need refrigeration. Mclvor explains that signing up for this program ensures that individuals receive prior notification of power outages and, in some cases, access to backup power solutions like generators or even temporary lodging in areas with an active power supply.
Mclvor emphasizes the importance of this program for FNRC clients, stating, “A lot of our clients haven’t signed up for the Medical Baseline Program, but they should because it can be life-saving.” Enrolling is simple but requires a doctor’s verification that the individual’s medical condition necessitates continuous access to electricity.
Unfortunately, despite the clear benefits, many clients are unaware of the program or hesitant to register. Some individuals may be concerned about the logistics, such as needing a doctor’s signature, or they may not have access to the necessary information due to a lack of computer literacy or connectivity. PG&E and other power companies advertise the Medical Baseline Program online but as Mclvor notes, “Not everyone knows where to look, and if you’re on automatic payments, you might miss it altogether.”
The lack of awareness isn’t unique to FNRC clients. A study conducted by another regional center showed that 30-40% of eligible clients had not registered for the program. Mclvor suspects that FNRC might face similar numbers. “If that percentage is so high for another regional center, it leads me to believe that we may have a similar issue.”
To register, individuals can visit their utility company’s website, complete the form, and submit it with the necessary medical documentation. While the process can largely be done online, a doctor’s signature remains a critical requirement. Additionally, Mclvor advises clients to follow up with the utility company to ensure their registration is confirmed and that they are receiving the full range of services, including potentially reduced energy costs for those with specific medical needs.
Mclvor concludes, “This program is there to help, but it’s on us to spread the word and make sure everyone who needs it signs up.”
For more information on the Medical Baseline Program and how to register, clients should contact their local utility provider or visit their website to start the application process. Links can be found below.
Pacific power: PacificPower.net/medical
Pacificorp: https://www.pacificorp.com/header/search.html?q=medical%20baseline